Velvet

Reviews of Velvet

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  Tasha Pat Added January 22, 2018

  ★ ★ ☆ ☆ ☆
  Food was ok, not great. Burger bun was soggy, not very good quality ingredients, carrot and cucumber was strange (it was too wet with beetroot, tomato, and runny egg yolk and soggy bun). Chips were undercooked and raw inside. Food came out at very different times so one person was finished before we got our meals.
  Restaurant was dirty, glasses were old/scratched/cloudy. There were 5 staff in the kitchen, 2 waiters, and 1 making coffee and only about 15 customers in the middle of lunch service, but we still had to order at the counter and waited a long time for our meals. I was watching other customers and they waited 25 minutes just for potato wedges.
  No table service, no one cleaning.
  Staff seemed stressed and were not very friendly, but also not busy. I guess they have low morale or bad relationship with management/owner. If the workers were kept happy and a few changes were made it could be a much better restaurant.
  The lady who I think was the owner was rude to us, and very friendly 1 minute later to someone she knew.
  The coffee was excellent and the atmosphere is really nice.
  The shop just needs some constructive changes, better communication and morale, cleaning schedules, better kitchen timing or training so the food is cooked properly, comes out at the same time, doesn't sit around going soggy while waiting to be finished etc.
  Ok cafe, lots of potential.
  
  After reading other reviews, maybe this was just a bad day. Or maybe my expectations are a bit higher. But I think with a few well thought-out changes and better quality food it could be much better.

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